FAQ - Frequently Asked Questions

1. Are you trading company or manufacturer?
We are manufacturer, and also provide the business solution to all the friends.

2. Why choose Henning Saint?
a. Advanced Equipment

We have advanced production equipment and complete testing equipment to strictly control product quality.

b. After-sale Service

Engineers available to service machinery overseas. Providing one year warranty and lifetime maintenance. Free home repair during the warranty period (except for human factors or irresistible natural phenomena caused by failure or damage).

c. Customized Service

Providing a comprehensive solution from color sorting to weighing, packaging and palletizing to help you achieve automatic production line.

We have professionalpackagingoperations team, independentexportqualification to ensure that the product reaches the customer safely and stability.

3. What's the delivery time?
Around 10~30 days, mainly depends on order.

4. Can you help us to buy other goods?
Sure of that, it is our honor to work for you, and control the goods quality.

5. What's payment terms & trade terms you accept?
Usually we appreciate T/T 30% deposit, then 70% balance is paid before shipment, we usually offer FOB Shanghai price. We also accept other way like L/C, Western Union, and do CFR & CIF etc.

6. How to become a Henning Saint Agent or Distributor?
With the rapid development of our company in different sorting solution field, Henning Saint is willing to take on more social responsibilities and make business more profitable for every agent/distributor who joins our network. With a huge range of products and a globally recognised brand to sell, joining Henning Saint offers an incredible set of benefits. Via "Contact Us"

7. How about the guarantee period??
We offer ONE-YEAR quality warranty on ALL color sorters and  THREE-YEARS quality warranty on the cameras.

We will give you the spare parts which is vulnerable, and some critical parts like Solenoid valve, valve plate, our quality is good, in case it is broken within one year, we will sent you for free.